Our Returns and Refunds Policy

Opening Dispute

  • If you think that some of products didn’t reach the requirements based on what you can see in the virtual products you have the ability to send report to our team for review. This will help us to make sure we provide you a safety shopping experience.
  • If you encounter any issues, we encourage you to contact us via email first. If we can’t can’t reach an agreement, you can apply for a refund by opening a dispute through your payment method.


  • If you can’t come to an amicable agreement after contacting to our customer service via contact@animalsline.com or animalsline1@gmail.com, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
  • All of our offer ‘Free Return’ service. With ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast:
  • Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.•

Tracking your Purchases

  • After your order being shipped we will provide you a tracking number where you will be able to track your product. From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking